Conduit vs Zoom Phone
Cheap to start, call-centred, and the messaging is an add-on.
Conduit
Zoom Phone
Price per user
$1
billed annually
$10.5
billed annually
Free tier
Yes
one user, no card
No
paid from the first seat
Shared inbox
Yes
core of the product
Partial
Team SMS on call-queue and auto-receptionist numbers requires the paid Customer Engagement Pack
Licence minimum
None
one seat is fine
None stated
Zoom Phone pricing as published by nextiva.com. Verify before deciding.
Feature by feature
| Capability | Conduit | Zoom Phone |
|---|---|---|
| Shared team inbox | Yes.One inbox, shared, on one number. | Partial.Team SMS on call-queue and auto-receptionist numbers requires the paid Customer Engagement Pack. |
| Texting built in | Yes.Texting built in. Bring your own Twilio account. | Yes.SMS and MMS included on the US and Canada plans. |
| Call tracking | No.Not built yet. | Partial.Basic reporting; call queues and deeper analytics are add-ons. |
| Self-hostable | No.Not built yet. | No.Cloud-only. |
Pick Zoom Phone if
Zoom Phone is the cheapest way into a tier-one platform, and it wins on bundling for teams that already live inside Zoom.
- Call tracking: partial
- Self-hostable: no
Pick Conduit if
Conduit is built text-first for customer conversations, which is where a service business actually spends its day.
- $1 per user
- No licence minimum
- Free for one user
01Create an account02Connect your number03Invite your team04Start texting
about five minutesTry it against Zoom Phone.
Free for one user, no card. If it does not beat Zoom Phone for your team, you have lost nothing but an afternoon.
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