Conduit vs 8x8
Built for contact centres, which is a different problem from a crew that texts customers.
Conduit
8x8
Price per user
$1
billed annually
On request
quoted per customer
Free tier
Yes
one user, no card
No
paid from the first seat
Shared inbox
Yes
core of the product
Partial
Team messaging and business SMS on X2, but no dedicated cross-team SMS inbox is highlighted
Licence minimum
None
one seat is fine
None stated
Feature by feature
| Capability | Conduit | 8x8 |
|---|---|---|
| Shared team inbox | Yes.One inbox, shared, on one number. | Partial.Team messaging and business SMS on X2, but no dedicated cross-team SMS inbox is highlighted. |
| Texting built in | Yes.Texting built in. Bring your own Twilio account. | Yes.Business SMS included on the X2 tier. |
| Call tracking | No.Not built yet. | Partial.Basic reporting on X2; supervisor analytics require X4. |
| Self-hostable | No.Not built yet. | No.Cloud-only. |
Pick 8x8 if
X2 bundles unlimited calling to 14 countries and X4 to 48, which makes 8x8 genuinely cheaper than most rivals for teams that call internationally.
- Call tracking: partial
- Self-hostable: no
Pick Conduit if
No contact-centre machinery and no per-agent analytics platform. Just the inbox your team actually shares.
- $1 per user
- No licence minimum
- Free for one user
01Create an account02Connect your number03Invite your team04Start texting
about five minutesTry it against 8x8.
Free for one user, no card. If it does not beat 8x8 for your team, you have lost nothing but an afternoon.
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