Conduit vs GoTo Connect
A capable all-rounder whose value depends on how much telephony plumbing you actually need.
Conduit
GoTo Connect
Price per user
$1
billed annually
On request
quoted per customer
Free tier
Yes
one user, no card
No
paid from the first seat
Shared inbox
Yes
core of the product
Partial
Team messaging and SMS are included, but shared SMS-inbox tooling firms up only on the higher CX tiers
Licence minimum
None
one seat is fine
None stated
Feature by feature
| Capability | Conduit | GoTo Connect |
|---|---|---|
| Shared team inbox | Yes.One inbox, shared, on one number. | Partial.Team messaging and SMS are included, but shared SMS-inbox tooling firms up only on the higher CX tiers. |
| Texting built in | Yes.Texting built in. Bring your own Twilio account. | Yes.SMS included, subject to regional availability and credit limits. |
| Call tracking | No.Not built yet. | Yes.Built-in reporting and analytics are part of the platform; advanced reporting on CX Complete. |
| Self-hostable | No.Not built yet. | No.Cloud-only. |
Pick GoTo Connect if
GoTo Connect folds a full phone system, video meetings, and contact-centre tooling into one admin console at a mid-market price.
- Call tracking: included
- Self-hostable: no
Pick Conduit if
If you are not configuring IVR trees and call flows, you are paying for a switchboard you will never open.
- $1 per user
- No licence minimum
- Free for one user
01Create an account02Connect your number03Invite your team04Start texting
about five minutesTry it against GoTo Connect.
Free for one user, no card. If it does not beat GoTo Connect for your team, you have lost nothing but an afternoon.
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